Refund Policy

Refund Policy

At AI Image to Video and Video to Video, we strive to provide the best possible service to our customers. We understand that sometimes a service may not meet your expectations, and we've designed our refund policy with fairness and customer satisfaction in mind.

Eligibility for Refunds

1. New Subscribers:
   • Eligible for a full refund if requested within the first billing cycle.
   • The refund request must be submitted at least 24 hours before the end of the billing cycle.
2. Existing Subscribers:
   • Not eligible for refunds on renewal payments.
   • Exceptions may be made for service outages or technical issues on our end.

How to Request a Refund

1. Log into your account on our website.
2. Navigate to the 'Billing' or 'Subscription' section.
3. Click on the 'Request Refund' button.
4. Fill out the refund request form, providing a reason for your request.
5. Submit the form at least 24 hours before your billing cycle ends.

Refund Process

• Refund requests are typically processed within 3-5 business days.
• The refunded amount will be credited back to the original payment method.
• You will receive an email confirmation once your refund has been processed.

Important Notes

• Refunds are only available for the current billing cycle.
• Partial refunds are not available. It's either a full refund or no refund.
• Abuse of the refund policy may result in account termination.
• We reserve the right to deny refunds in cases of apparent fraud or abuse.

Cancellation vs. Refund

• Cancelling your subscription prevents future charges but does not automatically initiate a refund.
• To receive a refund, you must explicitly request one through the process outlined above.

We value your feedback and use it to improve our services. If you're considering a refund due to dissatisfaction, please contact our support team first. We may be able to resolve your concerns or offer alternatives.For any questions about our refund policy, please contact our customer support team.